XMAS FAQ'S

What is Creepy Xmas?
Creepy Xmas is a seasonal live theatre attraction featuring elements of horror mixed with Christmas. It's similar to our Halloween House of Horrors event but with a twist of holiday cheer (or holiday fear, depending on your point of view). Patrons walk through dark, creepy hallways and horror sets while brand new custom digital tracks add to the terrifying vibe. It's scary like Halloween, but it's also got a fun Christmas mood. It's two things at once! 

Where can I buy tickets online?

CLICK HERE!!!

Are there actors inside?

Yes!! Creepy actors take on all sorts of roles inside our two Xmas haunts. You'll enjoy walking through a labyrinth of hallways and rooms as our actors interact with you in fun and horrifying ways. 

Is this event for all ages?

While there are no age restrictions, due to elements of horror and graphic scenes, we recommend this event for ages 14 and up. Children 12 & under must be accompanied by an adult aged 18 years or older.

Are the lineups inside? Is the lineup area heated?

Patrons line up inside and we keep the lineup area a comfortable temperature. Even if it's freezing cold outside, you should be just fine for warmth while attending this event. Having said that, we encourage all patrons to dress appropriately for the weather... if it's minus 5 celsius, dress for winter weather and don't just wear shorts and a tshirt!

Do you have a concession with hot drinks and treats?

Yes, absolutely we do! We have warm winter drinks such as coffee, tea, hot chocolate, etc. Plus we have some special treats made just for the holiday season such as our warm n' delicious 7 Deadly Sin-namon Buns!

What are the names of the haunted houses for Xmas?

The two Xmas houses are The Kaverns of Krampus and Hotel Frozen Terror. Each is very different than the other and both are wonderfully scary holiday fun!

Do tickets allow me to see both haunted houses?

Yes! One ticket allows you to see both haunted Xmas houses.

My ticket says I have to line up for 8:30pm. How do the time slots work?

For time slots, patrons line up at a particular time. For example, if you choose the 8:30pm time slot, you must be in line between 8:30pm and 9pm. Please note, your assigned time slot is not the time you will enter the haunted houses. It's merely what time you must start lining up. On busy nights the lineups can be quite lengthy. 

 

What other attractions are there at your event?

On top of our cool-yet-terrifying Xmas haunted houses, Cougar Creek's House of Horrors has a number of other fun things to see and do. There's a haunted photobooth dressed up like a big Xmas present that sends pics right to your email/ smart phone. There's a BRAND NEW Xmas track for the coffin ride where patrons can discover what it's like to ride in the back of Santa's sleigh. There's some horrifically fun arcade games to play (basketball shoot-out and death-fist boxing!). We also have our very own escape room, newly decorated for Xmas, complete with head-scratching puzzles and a few startling surprises!! Lots of fun for the whole family!

 

There's an Escape Room? What's that all about?

Yes! Cougar Creek's House of Horrors is proud to present our very own escape room! You have 20 minutes to solve puzzles and search for clues as you frantically try and escape our burning building. Complete with annoying next-door neighbours! To book your time slot for the escape room, please go HERE

I purchased a ticket, do I have to line up twice?

No! Patrons will go through both houses consecutively (one after the other). No need to line up a second time.

 

How can I get my tickets?

Tickets are available ONLINE ONLY!! There may be some left-over tickets sold on-site but Cougar Creek has moved to almost a complete online system. Tickets from the box office are also more expensive. Tickets traditIonally sell fast so get them while you can! We accept standard card payments such as Visa, Mastercard, etc.

What time do ticket sales end? 

Ticket sales end at the latest posted time on our ticket page or until tickets sell out. In other words, if it says the event is 6pm to 9pm, ticket sales end at 9pm (as long as tickets do not sell out). That means if there are tickets still available, you can purchase them right up until 9pm and still get through all haunted houses. ** PLEASE NOTE: The event does not shut down at 9pm. Ticket sales simply end at the posted time (if tickets are still available) and patrons will still have time to make it through all the haunted houses as long as they are in line before 9pm.

 

What is the maximum group size? Will my group be grouped with other groups to go through the haunts?

Maximum group size to enter the haunts is 8. On busy nights groups smaller than 8 will be grouped together with other groups to make a group of 8. If you'd like to go as only your own group, either come as a group of 8 or purchase a VIP Speedpass ticket.

What is a VIP Speedpass ticket? A VIP Speedpass ticket is a premier Speedpass ticket that allows a patron to enter the haunted houses IMMEDIATELY and in their own group (minimum group size is 2, maximum is 8). VIP Speedpass customers also get a free haunt t-shirt, limited edition comic book and a free photo booth for their group. 

What is a Speedpass ticket? 

A Speedpass ticket is a premium ticket that allows patrons to skip the main haunted house line-ups and enter the haunted houses with less waiting time, for $20 extra. Speedpass ticket holders in groups less than 8 will be grouped with other patrons to form a group of 8. ** PLEASE NOTE: Speedpass tickets do not allow patrons to immediately enter the haunted houses! Speedpass tickets simply skip the main haunted house line-ups and essentially make for a considerably shorter wait time. On less-busy nights, Speedpass wait times would be expected to be 5 to 10 minutes or less. On busy nights Speedpass wait times could be 20 minutes or more. Compared to the regular line-ups on those nights, the Speedpass line-up will be a much faster option to enter the haunted houses.

 

Do tickets ever sell out?

Yes! Cougar Creek encourages patrons to buy tickets online well in advance. People who wait until the last minute to attend the event on busy nights likely will not be able to get a ticket. The only way to ensure you will get tickets for busy nights is to purchase tickets online well ahead of time.  

 

Are the line-ups very long? 

That’s a loaded question!! Some nights you can walk right into the haunted houses without waiting at all and other nights are very full. As we inch closer towards Christmas expect line-ups to get longer and longer. For those who hate long lines, our Speedpass ticket may be a better option. For the Xmas event we encourage buying just a regular ticket and if the line-ups look too long for your liking, upgrade to a speedpass on site.

Is it a ride?
No, visitors walk through all the attractions. You can set your own pace. 

Is it dark?
Of course it's dark! How much fun would it be if it wasn't? Groups with younger visitors may ask the ticket taker for a complimentary GLOW STICK. Just keep it visible to the actors and they will 'tone down' their acts. 

Is it a maze? Can I get lost?
It is not a maze. It is a labyrinth-like walk-through of rooms and displays connected by dark hallways. You will not get lost. Our security team (in bright safety green t-shirts) are there to assist you!

Can we wear costumes inside?
No. For safety reasons guests are not permitted to wear costumes. 

Are the creepy actors going to touch you?

The actors will not grab you but there could certainly be incidental contact as actors brush up against you in narrow hallways, etc. Remember that they are moving all over the haunted house all night in tight confines, working extremely hard to provide the best scares and thrills that they can possibly muster. Please respect our actors and staff and PLEASE DO NOT TOUCH THE ACTORS OR SETS!!!

Are your attractions open if it rains?
Yes! Our haunted houses are indoors. The area for the box office line and lines to enter the haunts are also indoors. Please note, umbrellas are not allowed inside the event and must be checked at the door. If the weather is poor, please consider bringing wet-weather clothing (such as a waterproof poncho) instead of an umbrella.

Is the event wheelchair accessible?
No. Due to tight turns and partially impeded pathways the event is not wheelchair accessible.

Is there a lot of smoke?
We may use fog machines. They produce a very minimal amount of fog and should not affect anyone. 

Are there strobe lights?
Yes, we do use strobe lights. 

 

Do you use fake blood and other stage prop materials?

Yes, we use fake blood, oil, grease and grime as well as other stage prop materials to get the most authentic looking haunt that we can. These materials can sometimes mark or stain clothing so Cougar Creek's House of Horrors advises against wearing light-coloured clothing or highly valued attire.

Can I go in if I'm pregnant?
This event is not recommended for visitors who are pregnant, have heart conditions or are in general poor health. You take your own risks when entering the event with any of the aformentioned conditions.

Once we've used our ticket can we go through again with the same ticket?
No. A new ticket is required for each trip through the haunted houses. 

Do your attractions have security?
Yes. We have a team of uniformed (bright green shirts) and non-uniformed personnel on site 24 hours a day. This is a fun event and we seldom have problems, but we are prepared. 

 
Can we be thrown out of the event for any reason?
This is a fun event and we do not allow any contact with our actors or sets, foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. Large groups will be broken up and may be escorted through by security personnel.

Is smoking/ vaping allowed?
Smoking/ vaping is not permitted anywhere on the property. 

Can we take photos or video of your haunted houses?
No, photography or video is not allowed inside the actual haunted house. However, photos/ video are permitted outside, in the waiting line and in the attraction/ concession area.

What can't we bring with us inside your haunted houses?
We do not allow food or beverages, costumes, backpacks or flashlights. 

Are there washrooms on site?
Yes, we have Porta-potties.... they're cold-cold-cold but they get the job done!!

And the #1 most often asked question…Is it scary?
YOU BET YOUR LIFE IT IS!!! But keep in mind what one person finds scary, another person does not. Based on our reviews we believe we have the scariest haunt in the province and maybe the entire country! 

If it’s too scary and I don’t make it through can I have a refund?
Hahahaha! Our scare team has worked hard to make this event SCARY! It is a SCARY event! We aim to SCARE you!! If we scare you to the point that you have to exit, it’s like a pat on the back for us. So the answer is... NO REFUNDS!