FAQ'S

(for info regarding changes to the event for the 2021 haunt season, please CLICK HERE)

What is Cougar Creek's House of Horrors?
Cougar Creek's House of Horrors is a live-theatre haunted event with a pair of ultra-spooky haunted houses comprised of labyrinth-like walk-throughs over a 15,000 square foot layout. It consists of several rooms and displays connected together by dark twisty hallways. Creepy actors, pouncing animatronics, custom digital sounds and many, many surprises await inside the halls of Cougar Creek's House of Horrors.. enter if you dare!!
 

Where can I buy tickets online?

CLICK HERE!!!

Do tickets allow me to see both haunted houses?

Yes! In years past tickets were for each individual haunted house but this year a single ticket allows access to both haunted houses (except during Family Hour where patrons may choose a single or double house ticket). All patrons visit Devil's Descent first and then move on over to the haunted motel, Death Valley Inn. We've had to move to single tickets this year due to the pandemic. The healthiest and safest way to move people through the haunted houses is with a single entrance and single exit. We thank you for understanding why we had to make this decision. In 2022 we'll revisit this idea and gauge if single house tickets are an option.

What is Family Hour? 

Family Hour is a tamer version of our haunted houses geared towards the younger crowd and the faint-at-heart. There are no actors, very little animatronics, lower sounds, etc. We recommend Family Hour for children 12 & under but any age may attend. Family Hour tickets can be purchased for an individual house or both haunted houses.

 

What happened to Li'l Haunters?

Li'l Haunters was our cute n' friendly young-children's area exclusively made for children 12 & under. Unfortunately in these tough pandemic times, we made the decision to no longer continue with L'il Haunters. Visit our haunt on select weekends during Family Hour and we'll feature some of the fun things from L'il Haunters such as loveable, jolly characters walking around, posing for pictures, etc.  

Are there any age restrictions? What is the age recommendation?
There are no age restrictions but Cougar Creek recommends the event for ages 14 and up for our "ultra-scary show" (starting after 7pm). Children under the age of 12 must be accompanied by a person 18 years of age or older for the ultra-scary show as it's generally geared towards adults and teens. There are emergency exits located throughout the event should anyone decide to “chicken out”. Security personnel are there to assist people who need to leave the haunted house. There are no refunds should anyone decide to leave.

 

Children around the age of 12 (and younger) may enjoy the event more during Family Hour, with softer sounds, no actors, very little animatronics, etc.

 

Please check the schedule page HERE for the ultra-scary show and Family Hour schedules. 

When I try to buy tickets online it asks me if I want them mailed? Does it actually physically mail me tickets?

No, tickets are emailed directly to your email address. Tickets are not sent via snail mail.

 

What other attractions are there at your event?

On top of our cool-yet-terrifying haunted houses, Cougar Creek's House of Horrors has a number of other fun things to see and do. There's a haunted photobooth that sends pics right to your email/ smart phone. There's a coffin ride where patrons can discover what it's like to be buried alive (muah-ha-ha!!!). There's some horrifically fun arcade games to play (basketball shoot-out and death-fist boxing!). We also have our very own escape room, complete with head-scratching puzzles and a few startling surprises!! Lots of fun for the whole family!

 

There's an Escape Room? What's that all about?

Yes! Cougar Creek's House of Horrors is proud to present our very own escape room! You have 20 minutes to solve puzzles and search for clues as you frantically try and escape our burning building. Complete with annoying next-door neighbours! To book your time slot for the escape room, please go HERE

I purchased a ticket, do I have to line up twice?

No! Patrons will go through both houses consecutively (one after the other). No need to line up a second time.

 

How can I get my tickets?

Tickets are available ONLINE ONLY!! There may be some left-over tickets sold on-site but Cougar Creek has moved to almost a complete online system. Tickets traditonally sell fast so get them while you can! We accept standard card payments such as Visa, Mastercard, etc.

 

Are there discounts to buying tickets for earlier dates?

Yes! Check out our ticket schedule HERE and you'll see that many dates early in the event are much, much cheaper than the later, busier dates. Come early in October and enjoy the same great show for a better price! 

What time do ticket sales end? 

Ticket sales end at the latest posted time on our ticket page or until tickets sell out. In other words, if it says the event is 7pm to 10pm, ticket sales end at 10pm (as long as tickets do not sell out). That means if there are tickets still available, you can purchase them right up until 10pm and still get through all haunted houses. ** PLEASE NOTE: The event does not shut down at 10pm (or 11pm on certain nights). Ticket sales simply end at the posted time (if tickets are still available) and patrons will still have time to make it through all the haunted houses as long as they are in line before 10pm (or 11pm on certain nights).

 

What is a Speedpass ticket? 

A Speedpass ticket is a premium ticket that allows patrons to skip the main haunted house line-ups and enter the haunted houses with less waiting time. ** PLEASE NOTE: Speedpass tickets do not allow patrons to immediately enter the haunted houses! Speedpass tickets simply skip the main haunted house line-ups and essentially make for a considerably shorter wait time. On less-busy nights, Speedpass wait times would be expected to be 5 to 10 minutes or less. On busy nights Speedpass wait times could be 20 minutes or more. Compared to the regular line-ups on those nights, the Speedpass line-up will be a much faster option to enter the haunted houses.

 

Do tickets ever sell out?

Yes! Cougar Creek encourages patrons to buy tickets online well in advance. People who wait until the last minute to attend our House of Horrors on busy nights likely will not be able to get a ticket. The only way to ensure you will get tickets for busy nights is to purchase tickets online well ahead of time.  

 

Are the line-ups very long? 

That’s a loaded question!! Early in the event the line-ups tend to be short and move quickly. Some nights you can walk right into either haunted house without waiting at all! That’s why we always encourage patrons to come early in the event as it’s the same great show but with shorter line-ups (and it's usually cheaper!!). As we inch closer towards Halloween expect line-ups to get longer and longer. For those who hate long lines, our Speedpass ticket may be a better option.

Is it a ride?
No, visitors walk through all the attractions. You can set your own pace. 

Is it dark?
Of course it's dark! How much fun would it be if it wasn't? Groups with younger visitors may ask the ticket taker for a complimentary GLOW STICK. Just keep it visible to the actors and they will 'tone down' their acts. 

Is it a maze? Can I get lost?
It is not a maze. It is a labyrinth-like walk-through of rooms and displays connected by dark hallways. You will not get lost. Our security team (in orange t-shirts) are there to assist you!

Can we wear Halloween costumes inside?
No. For safety reasons guests are not permitted to wear costumes. 

Are the monsters allowed to touch you?

The actors will not grab you but there could certainly be incidental contact as actors brush up against you in narrow hallways, etc. Remember that they are moving all over the haunted house all night in tight confines, working extremely hard to provide the best scares and thrills that they can possibly muster. Please respect our actors and staff and PLEASE DO NOT TOUCH THE ACTORS OR SETS!!!

Are your attractions open if it rains?
Yes! Our haunted houses are indoors. The area for the box office line and lines to enter the haunts are also indoors. Due to COVID, line-ups can make their way outside with little cover but Cougar Creek will always do our best to keep patrons dry. Disposable rain ponchos are sold onsite for $2 if the weather is wet (cash only). Please note, umbrellas are not allowed inside the event and must be checked at the door. If the weather is poor, please consider bringing wet-weather clothing or purchasing a disposable poncho instead of an umbrella.

Is the event wheelchair accessible?
No. Due to tight turns and partially impeded pathways the event is not wheelchair accessible.

Is there a lot of smoke?
We may use fog machines. They produce a very minimal amount of fog and should not affect anyone. 

Are there strobe lights?
Yes, we do use strobe lights. 

 

Do you use fake blood and other stage prop materials?

Yes, we use fake blood, oil, grease and grime as well as other stage prop materials to get the most authentic looking haunt that we can. These materials can sometimes mark or stain clothing so Cougar Creek's House of Horrors advises against wearing light-coloured clothing or highly valued attire.

Can I go in if I'm pregnant?
This event is not recommended for visitors who are pregnant, have heart conditions or are in general poor health. You take your own risks when entering the event with any of the aformentioned conditions.

Once we've used our ticket can we go through again with the same ticket?
No. A new ticket is required for each trip through the haunted houses. 

Do your attractions have security?
Yes. We have a team of uniformed (bright green shirts) and non-uniformed personnel on site 24 hours a day. This is a fun event and we seldom have problems, but we are prepared. We also have a first aid team supplied by St. John's Ambulance at all times we are open.

 
Can we be thrown out of the event for any reason?
This is a fun event and we do not allow any contact with our actors or sets, foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. Large groups will be broken up and may be escorted through by security personnel.

Is smoking/ vaping allowed?
Smoking/ vaping is not permitted anywhere on the property. 

Can we take photos or video of your haunted houses?
No, photography or video is not allowed inside the actual haunted house. However, photos/ video are permitted outside, in the waiting line and in the attraction/ concession area.

What can't we bring with us inside your haunted houses?
We do not allow food or beverages, costumes, backpacks or flashlights. 

Are there washrooms on site?
Yes, we have Porta-potties.

Is there food or a concession at this year's haunt?
Yes, there’s a concession stand that also sells horrific-ly fun merchandise. 

And the #1 most often asked question…Is it scary?
YOU BET YOUR LIFE IT IS!!!

If it’s too scary and I don’t make it through can I have a refund?
Hahahaha! Our scare team has worked months to make this event SCARY! It is a SCARY event! We aim to SCARE you!! If we scare you to the point that you have to exit, it’s like a pat on the back for us. So the answer is... NO REFUNDS!