Policy Date: May 1/ 2026

At Cougar Creek’s House of Horrors, we take your privacy as seriously as we take our scares. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, purchase tickets, or interact with our attractions.
 

1. Information We Collect

We collect information that you voluntarily provide to us to ensure a seamless experience. This includes:

• Personal Identifiers: Name, email address, and phone number.

• Transaction Data: Billing address and payment information (processed via secure third-party gateways).

• Event Participation: Information provided when signing up for newsletters or special event communications.
   

Note on Minors: We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take immediate steps to delete such information from our records.
 

2. How We Use Your Information

Your data is used strictly for operational and safety purposes:

• Order Fulfillment: Processing ticket purchases and sending digital confirmations.

• Communication: Sending vital event updates, safety protocols, or notifications regarding cancellations/rescheduling.

• Marketing: Providing news on upcoming seasons or special offers (only if you have explicitly opted in).

• Safety & Security: Utilizing information for fraud prevention, credit verification, and compliance with law enforcement or security requirements.
   

Data Sharing: We do not sell, trade, or rent your personal information. We only share data with trusted third parties necessary to run our business (such as payment processors) or when legally mandated.
 

3. Protection of Your Information

We implement industry-standard security protocols to keep your "human" data safe:

• Encryption: All digital transactions are protected via Secure Socket Layer (SSL) technology.

• Payment Security: Credit card details are handled in compliance with PCI standards. We never store CVV codes.

• Restricted Access: Access to personal data is limited to authorized personnel who require the information to perform specific tasks.

• Infrastructure: Our servers utilize modern firewalls, antivirus software, and 24/7 monitoring.
   

4. Cookies & Tracking

• Session Cookies: We may use cookies to improve site navigation and user experience. These do not store sensitive information and are typically deleted once your browser is closed.

• Do Not Track (DNT): While we respect your privacy, there is currently no industry-wide consensus on how to handle DNT signals. Therefore, we handle all data consistently as described in this policy, regardless of DNT settings.
   

5. Third-Party Links

Our website may contain links to external sites (such as sponsors or local partners). We are not responsible for the privacy practices of external entities and encourage you to read their respective policies.
 

6. Your Rights & Choices

• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in our emails.

• Data Accuracy: You may contact us to update or correct your information if it changes.

• Voluntary Disclosure: You may choose not to provide certain information, though this may prevent you from completing ticket purchases or receiving event updates.
   

7. Updates to This Policy

We may periodically update this policy to reflect changes in technology or legal requirements. Any updates will be posted here with a revised "Effective Date."
 

Contact Us

If you have questions regarding this policy or how your data is handled, please reach out to us via email: hohhelp72@gmail.com
 

Terms & Conditions: HERE