COUGAR CREEK'S HOUSE OF HORRORS

TERMS & CONDITIONS

 

BY PURCHASING A TICKET, ENTERING THE ATTRACTION, OR PARTICIPATING IN ANY ACTIVITY ASSOCIATED WITH COUGAR CREEK GARDEN CENTRE INC (OPERATING AS COUGAR CREEK'S HOUSE OF HORRORS), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS.

 

1. PARTIES

This agreement is entered into between the ticket holder, attendee, participant, parent, or legal guardian (collectively, the "Guest") and:

1. Cougar Creek Garden Centre Inc, operating as Cougar Creek's House of Horrors, together with its owners, directors, officers, employees, contractors, volunteers, agents, sponsors, affiliates, successors, and assigns; and

2. The Landlord and property owner(s) of the premises located at 12530 72nd Avenue, Surrey, British Columbia.

(The foregoing parties are collectively referred to as the "Operator" or the "Released Parties.")

 

2. TICKET POLICIES

• No Refunds: All ticket sales are final and non-refundable, including in cases of illness, personal emergencies, scheduling conflicts, or failure to attend.

• Validity: Tickets are valid only for the date and timeslot selected at the time of purchase. Expired tickets have no cash value and may not be redeemed, exchanged, or refunded. Ticket dates and timeslots may be changed up to the date and time labelled on the ticket. Please note that fees apply to change ticket dates and/ or timeslots.

• Arrival Times: Guests are responsible for arriving on time. Late arrivals may be denied entry without refund. Designated timeslots indicate when Guests may enter the queue and do not guarantee a specific attraction entry time.

• No Entry Until Signed Waiver: Guests will not receive tickets nor be allowed to enter the attraction until a waiver has been digitally signed. Please see the waiver email that was sent after purchase of tickets. 

• Bag Policy: The attraction has a no-bag policy (including backpacks, umbrellas etc). Smaller purses are acceptable. Bags/ backpacks should be left at home and The Operator is not responsible for damage or theft of bags or contents if left outside the attraction. Purses, baggy clothes etc may be subject to search before entry.

 

3. ACKNOWLEDGEMENT OF THE NATURE OF THE ATTRACTION

The Guest understands and acknowledges that Cougar Creek's House of Horrors is an immersive haunted attraction intentionally designed to create fear, suspense, surprise, discomfort, anxiety, and intense emotional reactions. The attraction may include, without limitation:

1. Sudden scares and unexpected encounters with actors, props, and special effects;

2. Loud noises, alarms, music, screams, and intense sound effects;

3. Darkness, low visibility, flashing lights, strobe effects, and theatrical lighting;

4. Artificial fog, haze, and atmospheric effects;

5. Confined spaces, narrow passageways, uneven surfaces, ramps, stairs, and obstacles;

6. Graphic, disturbing, horror-themed imagery;

7. Physical environments that may be disorienting, challenging, or emotionally intense.

8. Accessibility note: Due to the nature of the attraction, including tight turns, winding hallways, uneven surfaces, strobe lighting, fog, darkness and other effects, some portions of the experience may present accessibility challenges. Guests with accessibility requirements are encouraged to contact us in advance at hohhelp72@gmail.com so we can discuss available accommodations.

The Guest voluntarily chooses to participate despite these known and inherent risks.

 

4. HEALTH AND PARTICIPATION REQUIREMENTS

Participation is not recommended for individuals who:

1. Have heart conditions, cardiovascular disease, or high blood pressure;

2. Have epilepsy, seizure disorders, or sensitivity to flashing lights or strobe effects;

3. Are pregnant;

4. Have severe asthma, respiratory conditions, or sensitivities to artificial fog or similar effects;

5. Have physical mobility limitations that may be affected by darkness, uneven surfaces, stairs, confined spaces, or obstacles;

6. Have medical, psychological, neurological, sensory, or other conditions that may be aggravated by participation;

7. Are under the influence of alcohol, cannabis, illegal drugs, or any substance that may impair judgment, awareness, perception, or physical coordination.

The Operator reserves the right to deny admission to or remove any Guest whose participation may pose a risk to themselves, staff, performers, or other guests.

 

5. RULES OF CONDUCT

• No Touching: Guests must not touch, strike, grab, threaten, harass, or otherwise interfere with actors, staff, volunteers, props, scenery, equipment, or other guests.

• No Running: Running, pushing, horseplay, or unsafe conduct is strictly prohibited.

• No Smoking or Vaping: Smoking, vaping, eating, and drinking are prohibited within the attraction.

• Intoxication: Guests who appear intoxicated or impaired may be denied entry or removed without refund.

• Photography and Recording: Photography, video recording, live streaming, and audio recording are prohibited inside the attraction unless expressly authorized by the Operator.

• Removal: The Operator reserves the right to remove any Guest for behaviours that are deemed unsafe and/ or disruptive which includes, but not limited to, behaviours that are abusive, aggressive, unlawful or inappropriate. There are no refunds for guests who have been removed from the attraction.

 

6. ASSUMPTION OF RISK

The Guest acknowledges that participation involves inherent risks that cannot be completely eliminated. Such risks may include, without limitation:

1. Slips, trips, falls, collisions, and loss of balance;

2. Contact with walls, props, scenery, actors, equipment, or other guests;

3. Physical injury or aggravation of existing medical conditions;

4. Fear, anxiety, emotional distress, panic reactions, or other psychological responses;

5. Claustrophobia, disorientation, dizziness, sensory overload, or temporary emotional discomfort;

6. Damage to or loss of clothing, footwear, personal property, or electronic devices;

7. The acts, omissions, or negligence of other guests.

The Guest freely and voluntarily assumes all risks associated with participation, whether known or unknown, and whether foreseeable or unforeseeable.

 

7. PERSONAL PROPERTY

Guests enter the premises and attraction with personal property entirely at their own risk. The Released Parties are not responsible for lost, stolen, damaged, or destroyed property.

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8. PHOTO, VIDEO, AND LIKENESS RELEASE

Photography and filming may take place on the premises for promotional and marketing purposes. By entering the premises, Guests acknowledge that they may appear incidentally in photographs or recordings. Where a Guest is the primary identifiable subject of promotional content, the Operator may seek additional consent, where appropriate.

 

9. MINORS

Children aged thirteen (13) years and under must be accompanied by a parent, legal guardian, or responsible adult aged eighteen (18) years or older. Parents and guardians acknowledge that the attraction contains frightening content, horror themes, and intense emotional experiences that may be unsuitable for some children. By permitting a minor to participate, the parent or guardian acknowledges the risks and consents to the minor's participation. Parents/ guardians are solely responsible for determining if content is appropriate for their child's emotional maturity.

 

10. MESSAGING TERMS & CONDITIONS

By opting into our SMS program, you agree to receive recurring automated marketing and promotional messages.

• Consent: Consent is not a condition of purchase. Message and data rates may apply.

• Frequency: Message frequency varies.

• Support: Email us at hohhelp72@gmail.com

• Cancellation: Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out. You will receive one final confirmation message.

 

11. GOVERNING LAW

Governing Law: This agreement shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

 

12. FINAL ACKNOWLEDGEMENT

BY PURCHASING A TICKET, ENTERING THE ATTRACTION, OR PARTICIPATING IN ANY ACTIVITY ASSOCIATED WITH COUGAR CREEK'S HOUSE OF HORRORS, THE GUEST ACKNOWLEDGES AND AGREES THAT:

1. They have read and understood these terms and conditions;

2. They understand the nature of the attraction and its associated risks;

3. They voluntarily choose to participate;

4. They voluntarily assume the risks associated with participation;

5. They agree to be bound by all terms and conditions set out in this agreement.