ENTER THIS ATTRACTION AT YOUR OWN RISK. NO REFUNDS ARE OFFERED UNDER ANY CONDITIONS INCLUDING EMERGENCIES

1. Acceptance of Terms

By purchasing a ticket and/or entering the premises of Cougar Creek’s House of Horrors,  (“the Attraction”), which includes parking facilities, waiting areas and attractions, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, do not purchase a ticket or enter the premises.
 

2. Assumption of Risk & Liability Waiver

The Attraction consists of intense, immersive theatrical environments. Guests will encounter:

• Sensory Elements: Loud noises, strobe/flashing lights, fog, darkness, theatrical effects that may stain clothing such as fake blood and confined spaces.

• Physical Environment: Uneven terrain, damp or wet surfaces, and physically demanding obstacles.
   

Medical Advisory: We strongly advise against entering if you are pregnant, or suffer from heart conditions, back/neck injuries, claustrophobia, seizures, respiratory issues, or any other physical or mental limitation.
 

Release of Liability: By entering, you voluntarily assume all inherent risks. You agree to release Cougar Creek Garden Centre Inc and Cougar Creek’s House of Horrors, its parent companies, affiliates, officers, directors, employees, and the landowner from any and all liability for harm, injury, illness, death, or property damage/loss arising directly or indirectly from your visit.
 

3. No Refund Policy
All ticket sales are final. There are no refunds or exchanges for any reason, including but not limited to weather, personal emergencies, forced closures or any other Force Majeure event. The Attraction reserves the right to close due to maintenance, safety concerns, extreme weather, natural disasters, utility failure, or public safety threats (including, but not limited to, fire, flood, earthquake, bomb threats, or civil disturbance). Ticket prices may change without notice.
 

4. Code of Conduct

Failure to adhere to these rules will result in immediate removal from the premises without a refund:

• No Contact: No touching of actors, staff, props, or other guests.

• Behavior: No running, roughhousing, or disruptive conduct.

• Prohibited Items: No weapons, illegal drugs, alcohol, or external light sources (flashlights, phones, lasers, etc.).

• Attire: Proper footwear is required (no high heels or open-toed shoes). Remove all dangling jewelry.

• Media: No photography or video recording allowed inside the attractions.

• Harassment: Verbal or physical abuse of staff or guests will result in ejection and potential law enforcement involvement.
   

5. Specialized Experiences

• Touch of Fear: Participants in "Touch of Fear" consent to light physical interaction (e.g., light pushing, poking, touching, jostling). You waive all liability associated with this experience. Guests aged 17 and under require a guardian-signed waiver to participate.
   

6. Media & Privacy Consent

By entering the premises, you grant Cougar Creek’s House of Horrors the irrevocable, perpetual, and royalty-free right to record, photograph, and film your likeness. These materials are the exclusive property of the Attraction and may be used for marketing, promotion, social media, security, or legal documentation without compensation.
 

7. Miscellaneous

• Age Requirements: Not recommended for children under 14. Children 13 and under must be accompanied by an adult (18+) at all times.

• Lost/Stolen Items: The Attraction is not responsible for lost, stolen, or damaged property. Do not bring valuables. Phones can easily get damaged at our attraction. Have all phones and valuables stored away securely where they cannot be damaged.

• Governing Law: These terms are governed by the laws of Canada and the Province of British Columbia.

• Right to Refuse: Management reserves the right to refuse admission to any person at any time for any reason.
   

8. Messaging Terms & Conditions

By opting into our SMS program, you agree to receive recurring automated marketing and promotional messages.

• Consent: Consent is not a condition of purchase. Message and data rates may apply.

• Frequency: Message frequency varies.

• Support: Text HELP to our shortcode or email us at hoh72help@gmail.com

• Cancellation: Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out. You will receive one final confirmation message.